Complaints Procedure

What to expect

You should expect to be taken seriously, for the operator to act professionally and swiftly in all complaints. For the conclusion to your complaint to be mutually acceptable by yourself and CDJ Hosting and that your complaint will be investigated fully by CDJ Hosting to ensure that the event causing your complaint will not occur again, either for yourself, or any other client.

You can expect that in the event your complaint cannot be resolved promptly your complaint will be escalated accordingly upon your request. You have the right to ask for immediate escalation to the complaints department if you feel that you cannot obtain a satisfactory conclusion from the Support Team.

You can expect that regardless of the complaint or its conclusion CDJ Hosting and its staff will always act professionally and maintain the highest degree of fair conduct.

CDJ Hosting will always respect you as a client and a person and will not tollerate any form of abuse towards you from its staff.

Where To Begin

In the unlikely event that a client is unhappy with any CDJ Hosting service please follow the procedures outlined below to allow a promt and satisfactory conclusion to any complaint.

Who To Contact

Please contact the corresponding support department for the complaint at hand. This will allow the correct management of your complaint by the department that can best help resolve your issue. You can contact support by any of the support methods available. Live Help, Support Ticket, Telephone.

Escalate Your Complaint

At any time during the making of a complaint you may request that the operator escalates your complaint directly to the complaints team if you are not satisfied by the way the department is dealing with your complaint. Our operator should immediately act upon your request and cease any further discussion on the matter in a courteous and friendly manner. If you feel that you cannot for any reason ask for escalation then please feel free to self-escalate your complaint by emailing complaints@cdjhosting.com. Please provide any relating ticket id numbers and/or live chat transcripts to support your complaint.

Contacting The Company Owner

Chris Serella is the owner of CDJ Hosting. You will find that Chris is willing to receive any complaint regardless of how serious or trivial you may feel your complaint is. You can reach Chris directly by emailing him at chris@cdjhosting.com

Contact your own legal counsel

Should you feel that your complaint has not been resolved appropriately we urge you to seek legal counsel in the matter. This not only ensures that your rights are upheld but also ensures that CDJ Hosting will always take your complaints seriously and act accordingly with each and every complaint to ensure that you will always be happy with the conclusion of any complaint.